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Privacy Policy

At Support Squad, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 2020 (NZ). It applies to all personal information we collect via our website, client engagement, communications, and advice services.
 

Collection of Personal and Business Information

 

We collect personal and business information necessary to provide you with the related services you have engaged us for. This may include:

  • Identity and contact information of business owners, employees and shareholders – Name, address, phone number, email

  • Business financial information – Income, expenses, assets, liabilities, tax details, insurance, and financial holdings

  • Demographic information – Age, employment, family circumstances, risk tolerance

  • Digital interactions – Website usage data, IP address, browser type, and cookies when you interact with our website

 

We typically collect this information directly from you but may also collect information from third parties with your consent (e.g. insurance providers, fund managers, or credit agencies).
 

Purpose of Collection

 

We collect and use personal information for the following purposes:

  • To provide you with the services you have engaged us to provide.

  • To communicate with you and respond to your enquiries

  • To maintain our business operations, including internal administration, compliance, and record-keeping

  • To improve website functionality and user experience through anonymised analytics

 

We will only collect the information we reasonably need for these purposes and will not use it for any other purpose without your consent, unless required or permitted by law.

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Disclosure of Personal Information

 

We may disclose your personal information to:

  • Third-party product providers.

  • Regulatory bodies, such as the IRD, as required by law

  • Our professional service providers, including compliance consultants, auditors, and IT support

  • Any other parties with your explicit consent

 

We will ensure that any third parties we work with are subject to appropriate privacy obligations.

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Storage and Protection of Information

 

Your personal information is stored securely using reputable cloud-based services with appropriate technical and organisational security measures. We take reasonable steps to:

  • Protect your data from loss, misuse, or unauthorised access or disclosure

  • Keep your personal information accurate and up to date

  • Restrict access to your data to authorised personnel only

  • Retain your information only as long as necessary to fulfil the purposes for which it was collected, or as required by law

 

We will retain your personal information for as long as we have an active relationship with you. Once that relationship ends, we may continue to hold your information for a reasonable period in order to:

  • Maintain accurate business and financial records for auditing or analysis

  • Meet legal and regulatory record-keeping obligations

  • Respond to any enquiries, complaints, or legal claims

 

We will securely delete your information once it is no longer required for these purposes. Where complete deletion is not technically feasible, we will take appropriate steps to ensure the information is securely protected and not used for any further processing.

 

Your Rights Under the Privacy Act 2020

 

You have the right to:

  • Access personal information we hold about you

  • Request correction of your information if it is inaccurate or incomplete

  • Withdraw your consent to data collection (where applicable)

  • Make a complaint if you believe your privacy has been breached

 

To exercise these rights, please contact us at:

info@supportsquad.nz
027 346 7793
75 Maru Terrace, Taupō, New Zealand

We aim to respond to all requests within 20 working days.

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Use of Cookies and Website Tracking

 

We use cookies to enhance your website experience and gather anonymous website analytics (e.g. Google Analytics). These tools may collect:

  • IP address

  • Browser type

  • Pages visited and time on site

 

You can choose to disable cookies through your browser settings. This may limit certain features of the website. See more information in our Cookie Policy.

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Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites and encourage you to read their privacy policies separately.

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Policy Updates

 

We may review and update this policy from time to time. The updated version will be posted on our website with the effective date noted above.

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Contact Details

 

For privacy enquiries or complaints, please contact:

Hayley Robertson – Director
Support Squad 2025 Limited
info@supportsquad.nz
027 346 7793
75 Maru Terrace, Taupō, New Zealand

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If we cannot resolve your concern, you may contact the Office of the Privacy Commissioner:
www.privacy.org.nz
0800 803 909

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