Refund Policy
At Support Squad, we are committed to providing high-quality HR, bookkeeping, payroll, office management, and business support services. This Refund Policy outlines the circumstances under which refunds may be issued.
Services Provided
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Support Squad provides professional services tailored to each client’s needs.
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As our services are primarily time-based and customised, refunds are generally not offered once work has commenced.
Refund Eligibility
A refund may be considered if:
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Services have been paid for but not yet delivered.
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A billing error has occurred (e.g., duplicate charges).
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Services were not provided as agreed in the service contract, and reasonable attempts to resolve the issue have been unsuccessful.
Non-refundable Items
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Fees for work already completed.
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Third-party costs incurred on behalf of the client (e.g., software subscriptions, filing fees).
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Consultation or advisory sessions that have already taken place.
Process for requesting a refund
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Refund requests must be submitted in writing to [insert email].
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Please include details of the service, invoice number, and reason for the request.
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Refunds will be reviewed within 10 business days, and outcomes will be communicated in writing.
Refund Method
Approved refunds will be processed via the original payment method within 10 business days of approval.
Contact
If you have any questions about this refund policy, please contact us:
027 346 7793 - Hayley